Privacy policy

Privacy Policy

Effective date: 07.05.2026

This Privacy Policy explains how Magnifiscent Parfums Limited collects, uses, stores and protects your personal information when you visit or shop on our website, magnifiscentparfumslimited.com, contact us, create an account, place an order, or otherwise interact with us.

We are committed to handling your personal information responsibly, transparently and in accordance with applicable data protection laws, including the Gibraltar GDPR and the Data Protection Act 2004.

1. Who we are

The website magnifiscentparfumslimited.com is operated by:

Magnifiscent Parfums Limited
Business Licence Number: BL247123
Address: Unit 10B ARP Shelter, 27A Engineer Lane Road, Gibraltar
Email: concierge@magnifiscentparfumslimited.com
Telephone: +350 56020161

For the purposes of data protection law, Magnifiscent Parfums Limited is the data controller of the personal information we collect and use.

Our privacy contact is:

Shane Smith
Magnifiscent Parfums Limited
Email: concierge@magnifiscentparfumslimited.com

2. What personal information we collect

We may collect and use the following types of personal information:

Information you provide to us

When you place an order, create an account, contact us, request customer support, arrange delivery or collection, or interact with our website, we may collect:

  • your name;
  • email address;
  • telephone number;
  • billing address;
  • delivery address;
  • delivery instructions;
  • order details and order history;
  • account login details, if you create an account;
  • fragrance preferences or scent-related preferences, where you choose to provide them;
  • customer service correspondence;
  • returns and refund information.

We do not knowingly collect date of birth, health information, allergy information, medical information, photographs, customer reviews, competition entries, or user-generated content.

Information collected automatically

When you use our website, we may automatically collect certain technical information, including:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • website usage information;
  • pages viewed;
  • referring website or source;
  • cookie identifiers and similar technical data.

This information helps us operate, secure and improve our website and provide a better shopping experience.

Payment information

Payments are processed through Shopify Payments and supported payment methods such as Apple Pay, Google Pay and PayPal, where available.

We do not store your full payment card details ourselves. Payment information is handled securely by our payment providers.

3. How we use your personal information

We use your personal information for the following purposes:

To process and fulfil your orders

We use your personal information to:

  • process your purchases;
  • confirm your order;
  • take payment;
  • arrange delivery, DHL shipping, local courier delivery or customer collection;
  • provide order updates;
  • process returns and refunds;
  • deal with customer service enquiries.

To manage your account

If you create an account on our website, we use your information to:

  • create and manage your account;
  • allow you to view your order history;
  • make future checkout easier;
  • help with account-related support.

To provide customer service

We use your information to respond to enquiries, provide product support, deal with delivery questions, resolve complaints, and manage returns or refunds.

To personalise your shopping experience

Where relevant, we may use information such as your order history, browsing activity or fragrance preferences to show you relevant products, product recommendations, or a more personalised shopping experience.

We do not use automated decision-making that produces legal or similarly significant effects.

To send abandoned checkout reminders

If you begin the checkout process but do not complete your order, we may send you an abandoned checkout reminder, where permitted by law and depending on your communication preferences.

For marketing, where you have opted in

We only send marketing communications where you have opted in to receive them.

At present, we do not send regular email newsletters, SMS marketing or WhatsApp marketing. If this changes, we will only send marketing communications in accordance with applicable law and your preferences.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in the message or by contacting us at concierge@magnifiscentparfumslimited.com.

To operate and improve our website

We use technical and usage information to:

  • operate the website;
  • improve website performance;
  • remember cookie preferences;
  • understand how customers use the website;
  • troubleshoot errors;
  • maintain security;
  • prevent fraud or misuse.

To comply with legal obligations

We may use your information to comply with legal, tax, accounting, regulatory, fraud prevention and record-keeping obligations.

4. Our legal bases for using your information

We only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, we rely on the following legal bases:

Contract

We use your information where necessary to enter into or perform a contract with you, including processing orders, taking payment, arranging delivery or collection, handling returns, and providing customer support.

Legal obligation

We use your information where necessary to comply with legal obligations, including tax, accounting, fraud prevention, regulatory and consumer law obligations.

Consent

We rely on your consent for certain activities, including:

  • optional marketing communications;
  • non-essential cookies or tracking technologies, where required;
  • any optional information you choose to provide, such as fragrance preferences.

You can withdraw your consent at any time.

Legitimate interests

We may use your information where necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include:

  • operating and improving our website;
  • responding to enquiries;
  • preventing fraud;
  • maintaining website security;
  • managing customer relationships;
  • keeping basic business records;
  • understanding customer demand and improving our products and services.

5. Who we share your information with

We only share your personal information where necessary for the purposes described in this Privacy Policy.

We may share information with:

Website and e-commerce providers

Our website is hosted and operated through Shopify, which helps us manage our online store, checkout, orders, payments, customer accounts and website functionality.

Payment providers

We may share payment-related information with payment providers such as Shopify Payments, Apple Pay, Google Pay and PayPal, depending on the payment method you choose.

Delivery and courier providers

We may share your name, address, telephone number, email address and delivery instructions with delivery providers, including local courier services and DHL, where needed to deliver your order.

IT, website and business support providers

We may share limited information with trusted service providers who help us operate and maintain our website and business systems, including:

  • Techniq Modern Web Design, our web design company;
  • Google Workspace;
  • secure cloud storage providers;
  • Shopify-related systems;
  • spreadsheet or administrative tools used to manage customer or order information.

Legal, regulatory or professional advisers

We may share information where necessary with professional advisers, regulators, law enforcement authorities, courts, or other parties where required by law or to protect our rights.

We do not sell your personal information.

We do not share customer lists with Meta/Facebook, Instagram, Google, TikTok or other advertising platforms for custom audience or lookalike advertising.

6. International transfers

Some of the service providers we use, such as Shopify, Google, PayPal or payment-related providers, may process or store personal information outside Gibraltar, the United Kingdom or the European Economic Area.

Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place. These may include adequacy decisions, standard contractual clauses, data processing agreements, or other appropriate contractual and legal protections.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to operate correctly, improve performance, remember your preferences, support checkout, and provide certain website features.

We use Shopify’s native consent tools to manage cookie preferences where applicable.

Cookies may be used for:

  • essential website functionality;
  • shopping cart and checkout functionality;
  • account login;
  • remembering preferences;
  • security;
  • performance and website improvement;
  • abandoned checkout functionality;
  • product recommendations.

We do not currently use Google Analytics, Google Tag Manager, Meta Pixel, TikTok Pixel, Pinterest Tag, Snapchat Pixel, heatmaps, session recording tools or affiliate tracking.

You can control cookies through our cookie banner, where available, and through your browser settings. Please note that blocking some cookies may affect how the website functions.

8. Customer accounts

If you create an account on our website, we will process the information needed to manage that account, including your name, email address, order history and account-related details.

You are responsible for keeping your login details secure. If you believe your account has been accessed without permission, please contact us as soon as possible at concierge@magnifiscentparfumslimited.com.

9. Fragrance preferences

You may choose to provide fragrance preferences or scent-related preferences to help us recommend products or provide a more personalised service.

We do not ask for or require health, medical, allergy or skin condition information. Please do not provide sensitive health information unless we specifically request it and explain why it is needed.

10. Returns and refunds

If you request a return or refund, we may process your order details, contact details, payment reference, return reason and related customer service correspondence.

Refunds are normally processed through the original payment method. We do not usually collect bank details for manual refunds.

11. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide our services, manage customer relationships, comply with legal obligations, resolve disputes, maintain business records and prevent fraud.

As a general guide:

  • order and transaction records may be kept for as long as required for tax, accounting and legal purposes;
  • account information is kept while your account remains active, unless you ask us to delete it and we are able to do so;
  • customer service correspondence is kept for as long as needed to resolve the enquiry and maintain appropriate business records;
  • marketing consent records are kept for as long as needed to show your preferences and manage unsubscribes;
  • cookie consent records and technical information are kept for appropriate operational and compliance periods;
  • spreadsheet or administrative records are reviewed periodically and deleted or anonymised when no longer needed.

If you ask us to delete your personal information, we will do so where possible. However, we may need to keep certain information where required for legal, tax, accounting, fraud prevention, dispute resolution or regulatory reasons.

12. How we protect your information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures include:

  • use of HTTPS/SSL on our website;
  • access controls for Shopify and business systems;
  • two-factor authentication for administrative access where available;
  • limiting access to customer information to those who need it, including the business owner and authorised website support provider;
  • use of reputable service providers;
  • reasonable steps to secure business records and cloud-based systems.

No website, payment system or online service can be guaranteed to be completely secure. However, we take reasonable steps to protect your information.

13. Your data protection rights

Under applicable data protection law, you may have the following rights:

  • the right to access your personal information;
  • the right to correct inaccurate or incomplete information;
  • the right to request deletion of your information;
  • the right to restrict how we use your information;
  • the right to object to certain types of processing;
  • the right to data portability;
  • the right to withdraw consent where we rely on consent;
  • the right to object to direct marketing at any time;
  • the right to lodge a complaint with the Gibraltar Regulatory Authority.

To exercise your rights, please contact us at:

concierge@magnifiscentparfumslimited.com

We will usually respond within one month. In some cases, we may need to ask for proof of identity before acting on your request.

14. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it.

You also have the right to complain to the Gibraltar Regulatory Authority, which is Gibraltar’s data protection supervisory authority.

Gibraltar Regulatory Authority
Website: gra.gi
Email: privacy@gra.gi

15. Children

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it where required.

16. Third-party websites

Our website may contain links to third-party websites, payment services or external platforms. We are not responsible for the privacy practices, content or security of those third-party websites.

You should read the privacy policies of any third-party websites or services you use.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or data protection practices.

The latest version will be posted on this page with an updated effective date.

18. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Magnifiscent Parfums Limited
Unit 10B ARP Shelter, 27A Engineer Lane Road, Gibraltar
Email: concierge@magnifiscentparfumslimited.com
Telephone: +350 56020161